Shipping Policy

PROCESSING TIME:
The time we need to prepare an order for shipping varies. In most circumstances we will be able to ship out orders within 2-3 business days. We try to ship at the beginning of the week to avoid any issues with shipments sitting in hot warehouses over the weekend, especially during summer months.

SHIPPING TIMES:
North America: 5-7 business days after 48-72 hour processing time.

We do our best to meet these shipping estimates, but we cannot guarantee them. Actual delivery time will depend on the postal service. Once the package is scanned by the post office we have no control over how long the package will take to arrive. We are not liable or responsible for any delays, re-routes, or failed deliveries of your package. 

However, we always want to make sure you receive the order that you paid for so please contact us at sales@jakescandles.com or on our Contact Us page if you ever have any concerns with the status of your order.

CUSTOMS AND IMPORT TAXES:
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.